AI systems for small business
Turn the work that slows you down into software that runs itself.
Citizen Mason builds AI systems that take the repetitive, expensive work off your team and run it, on the tools you already use. You stay in control of every call that matters.
The problem
Your best people are doing work a machine could do.
In a small business, the work that carries your name routes through a few senior people, and the repetitive parts pile up: the reporting, the follow-ups, the checks, the filing. Hiring is slow and expensive. Off-the-shelf tools want you to change how you work. The result is a ceiling on what you can take on. Citizen Mason builds the workflow that lifts it, on the tools you already run.
Who it's for
Built around how you already work.
Different businesses, the same pattern: senior attention is the bottleneck, mistakes are expensive, and the work runs on tools you already trust.
STUDIOS
High-craft studios
Interior design, architecture, design-led firms. The principal reviews everything, and it does not scale. We build workflows that prepare the work and hand it back for sign-off: a morning brief that reads the inbox overnight, files that put themselves away. The principal stays the final word.
AGENCIES
Marketing and creative agencies
You can show clicks. Proving the revenue, and keeping reporting from eating the week, is the grind. We build the workflow that turns scattered data into the number your client trusts, and stops new leads from going cold.
YOUR BUSINESS
Maybe yours
If senior time is your bottleneck and a mistake is expensive, the pattern fits. The first call finds the one workflow worth building first.
How we work
You stay in control.
Read-only first
We start by reading the work you already produce. Nothing changes in your tools.
Drafts, not sends
The workflow prepares the work and hands it to you. You review every output before it goes anywhere.
You hit Send. You sign. You decide.
We earn each step. Send access and anything client-facing are yours to grant, never assumed.
Your tools stay yours. The work runs on copies, and you can revoke access in minutes.
Proof
The workflows are new. The builder is not.
A track record of shipping, across very different rooms.
In production
For a high-craft studio
A morning brief and an email autofiler, in production.
In production
For a data-center operator
An AI-visibility baseline and a CapEx model, in use.
Track record
Fifteen years shipping product
Across crypto, fintech, gaming, and media.
Who's behind it
Built by an operator, not an agency.
Citizen Mason is Jeff Newman. Fifteen years building and shipping products, including work for Kraken, Scopely, the NFL's digital media, and the Miami HEAT app, plus product leadership at Magic Eden and Phase. The hands that built those build your workflows. You work with the person who ships, start to finish.
Start
Start with one workflow.
The first engagement ships one working workflow, fast. You see it run on your own work before anything else is discussed. If it earns its place, we build the next. Pricing is anchored to the time it frees and the mistakes it prevents, not to hours.